Online retailer Zavvi have warned it might threaten legal action against it’s customers who were accidentally sent a PlayStation Vita. A selection of customers had ordered the PS vita title ‘Tearaway’ for the retail price of £19.99 and were mistakenly sent the PS vita handheld instead. Once the error had been flagged by Zavii, Zavvi informed customers that the entire package should not be opened and returned.
Posted online was the following email by Darkzero
We are very sorry to inform you that due to an error in our warehouse we have dispatched the incorrect product.
We are contacting you in order for us to arrange a collection of the incorrect item which is on the way to you.
If possible, please keep the parcel in its original packaging ready to hand back to the courier.
Many customers highlighted that legally, they did not have to comply. Citing the following consumers information:
The Distance Selling Regulations are very clear on this. If you’ve been sent unsolicited goods, you are entitled to treat them as an unconditional gift and do with them as you choose. You are not required to keep them for any amount of time and you are certainly not required to pay for them. Any attempt to demand payment (by threatening means or otherwise) is unlawful.
Zavvi has now sent out a “final notice” to customers regarding the issue and stated that anyone affected must contact them by 5pm UK time today, 10th December, to arrange a courier to pick the item up.